At Anachronist Wellness, we are committed to providing exceptional care and service to our valued customers. Our Customer Care Store Policy outlines the standards and expectations for your shopping experience at our wellness clinic. Please take a moment to familiarize yourself with our policies, and if you have any questions or concerns, do not hesitate to contact our customer care team.

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1. Store Hours: Our wellness clinic operates during the following hours:

   • Monday: 12 PM - 5 PM 

   • Tuesday to Friday: 8 AM - 4 PM  [Coming soon: 3 PM - 7 PM]

   • Saturday: 8 AM - 1 PM  [Coming soon: 3 PM - 7 PM]

   • Sunday: Closed
     
     Please note that these hours are subject to change on holidays or special occasions. Any changes will be communicated in advance.
      

2. Product Quality: We take great pride in offering high-quality wellness products and services. If you are ever dissatisfied with a product purchased at our clinic, please contact us immediately, and we will work to resolve the issue promptly.
    

3. Refund Policy:

   • Refunds will be processed within 3 to 5 business days after we receive the returned item.

   • Refunds will be issued in the original form of payment used during the purchase.

   • We do not provide refunds for services rendered, but we are committed to resolving any concerns or issues related to our services promptly.
      

4. Cancellation Fee: A cancellation fee equivalent to 60% of the service cost will be charged if a client cancels within 24 hours or less of the scheduled service.
    

5. Payment Options: We accept the following payment methods:

   • Credit and Debit Cards (Visa, MasterCard, American Express)
      

6. Customer Privacy: Your privacy is important to us. We adhere to strict privacy and data protection regulations. We will never share your personal information with third parties without your consent. For more details, please review our Privacy Policy available on our website.
    

7. Customer Feedback: We value your feedback and encourage you to share your experiences with us. If you have any suggestions, comments, or concerns, please contact our customer care team or fill out our online feedback form on our website.
    

8. Code of Conduct: We expect all customers to treat our staff and fellow customers with respect and courtesy. Any disruptive or inappropriate behavior will not be tolerated and may result in the individual being asked to leave the premises.

9. Safety and Hygiene: We maintain a clean and safe environment for our customers. Please help us by disposing of trash properly and following any posted safety guidelines.
    

10. Package Validity: Crew and Passport Packages purchased at Anachronist Wellness Clinic are valid for 1 year from the date of purchase and are non-transferrable. After 365 days from the date of purchase, Crew and Passport Packages will be considered void, and any remaining sessions or benefits associated with the package will be forfeited.

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We appreciate your patronage and trust in Anachronist Wellness. Our goal is to help you on your wellness journey, and your satisfaction is our top priority. Thank you for choosing us as your wellness partner.

At Anachronist Wellness, we are committed to safeguarding your privacy and ensuring your safety while providing exceptional wellness services. This Privacy and Safety Policy outlines our practices and procedures regarding the collection, use, and protection of your personal information and your safety within our clinic. Please take a moment to familiarize yourself with our policy.

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1. Privacy:

1.1 Collection of Personal Information:

We collect personal information only for the purpose of providing you with our wellness services and ensuring your safety. Personal information may include but is not limited to, your name, contact details, medical history, and other relevant information.

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1.2 Use of Personal Information:

We use your personal information solely for the following purposes:

• To provide you with wellness services, treatment, and care.

• To maintain accurate and up-to-date records of your health and treatment.

• To communicate with you regarding appointments, services, and related matters.

• To comply with legal and regulatory requirements.

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1.3 Confidentiality:

We are committed to maintaining the confidentiality of your personal and medical information. Access to your information is restricted to authorized personnel only, and we have strict security measures in place to protect it from unauthorized access or disclosure.

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1.4 Sharing of Information:

We do not share your personal or medical information with third parties without your explicit consent unless required by law.

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1.5 Access and Correction:

You have the right to access and correct your personal information held by us. If you believe that any information we have is inaccurate or incomplete, please contact us to make the necessary updates.

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2. Safety:

2.1 Clinic Safety:

• Our clinic is equipped with safety measures and protocols to ensure your safety during your visit.

• We regularly maintain and inspect our facilities and equipment to ensure they meet safety standards.

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2.2 Emergency Procedures:

• In case of medical emergencies, we have trained staff and access to necessary medical equipment.

• Evacuation plans and procedures are posted in visible locations within the clinic.

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2.3 Staff Training:

• Our staff is trained in safety procedures, infection control, and emergency response protocols.

• We ensure that our team is up-to-date with the certifications and knowledge required to maintain a safe environment.

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2.4 Patient Safety:

• We prioritize patient safety and adhere to best practices in healthcare to minimize risks and ensure the well-being of our patients.

• We encourage patients to report any safety concerns or incidents to our staff promptly.

2.5 Infection Control:

• We maintain strict infection control practices to prevent the spread of diseases and infections within our clinic.

• Our staff is trained in proper hand hygiene, sanitization, and equipment sterilization.

2.6 Patient Education:

• We provide patients with information and guidance on how to maintain their safety and well-being during their visits and treatments.

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For any questions or concerns related to our Privacy and Safety Policy, please get in touch with us at admin@anachronistwellness.com. We value your trust in us and are dedicated to maintaining the highest standards of privacy and safety in our wellness clinic

To inquire about Group, Team, or Event sessions, please get in touch with us to initiate a discussion, and we can tailor the specifics according to your requirements.

• Credit / Debit Cards

• Online Payments